Support

Support page

Help for bookings, schools, event-day operations, and ticket access.

Use the support page for the most common questions and the right contact path.

Bookings

Need help with registration?

Use the registration page to reserve a slot. If payment or slot availability behaves unexpectedly, refresh and retry once.

Open registration
Tickets

Looking for your QR ticket?

Open the ticket hub, enter your booking reference, and jump straight to the verified confirmation page.

Open tickets
Schools

School onboarding and uploads

School rosters are supported through the registration page with roster upload and template download.

School upload
Event day

Operations and check-in

Volunteers use the dedicated check-in desk page for QR scan, manual lookup, and check-in actions.

Open check-in

What if my slot is full?

Choose another venue or time slot from the event listing page. The inventory is refreshed from the backend.

Can I bring a school roster?

Yes. Use the school registration mode, download the roster template, and upload the completed sheet.

How do volunteers check me in?

Show the QR ticket at the desk or provide the ticket code. The check-in page resolves and validates the booking.